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An integrated solution for protection, resource management, and user support within the organization through a unified console
Padvish SD is an extended version of the Padvish enterprise endpoint protection solution that integrates IT Service Management (ITSM), knowledge management, and user support capabilities to provide a unified experience for security and support operations within a single console.
In addition to endpoint protection, this solution provides asset management (CMDB), intelligent ticketing, analytical dashboards, SLA management, and support workflow management. It is designed to help technical and support teams deliver faster, more structured, and more effective responses to user requests and operational incidents.
Lack of unified visibility across security and support services
Decentralized support workflows without structured reporting
Fragmented asset management and user support processes
Limited coordination between security and IT service teams
Includes all capabilities of the Padvish enterprise antivirus solution, depending on the selected Base or Corporate edition
Define organizational structures for support teams and usersDefine service catalogs and ticket request structuresManage support teams, specialists, and contractorsDefine support workflows, policies, and SLAsDefine hierarchical approval levels for ticketsIntegration with enterprise systems and Active Directory for synchronized base information
Categorize articles, documentation, and solutions based on incident and request structuresProvide search functionality based on text and keywordsSupport images and attachment filesProvide predefined solutions for end users based on issue typeAllow support teams to document operational experiences and knowledge
Enable fast and simplified ticket registration for all defined users and rolesReplace paper-based workflows with electronic approval processesUse an intelligent routing engine with configurable rules to streamline ticket assignmentIntegrate with email and SMS platforms for notificationsSupport SLA-based monitoring for service response timesCalculate support costs based on services and support teamsSupport centralized service desk and call center models for large organizationsSupport user satisfaction evaluation for delivered servicesSupport distributed support structures for geographically dispersed environmentsIntegrate user authentication with Active Directory and other SSO platformsProvide reporting and operational metrics for ticket quality and performance
Automatically scan system information including hardware, software, and system configurationsAutomatically scan network devices such as routers, switches, and SNMP-based equipmentIdentify Linux systems through a custom SNMP agentProvide detailed identification of hardware brands, models, and componentsSupport scheduled and automatic network information updatesCentralize IT asset information within the organizational hierarchy
Detect hardware and software changes across systemsIdentify newly added or removed assets within the networkDetect simultaneous changes across systemsSupport approval workflows and reporting for unmanaged changes
Provide aggregated and segmented dashboards for IT asset statisticsAssign assets to departments, teams, and personnelGenerate detailed reports and analytics for IT assetsManage the lifecycle of IT assets from deployment to retirementAssociate peripheral assets such as monitors and printers with primary assets
Provide detailed inventory registration and management for IT assets and equipmentIntegrate asset allocation and delivery workflows across organizational unitsTrack operational consumption costs including parts and consumables (Cartridge, DVD, etc.)Manage capital asset calculations for IT equipment (Case, Printer IT, etc.)Track maintenance and modification costs for IT assetsIncludes all capabilities of the Padvish enterprise antivirus solution, depending on the selected Base or Corporate editionDefine organizational structures for support teams and usersDefine service catalogs and ticket request structuresManage support teams, specialists, and contractorsDefine support workflows, policies, and SLAsDefine hierarchical approval levels for ticketsIntegration with enterprise systems and Active Directory for synchronized base informationCategorize articles, documentation, and solutions based on incident and request structuresProvide search functionality based on text and keywordsSupport images and attachment filesProvide predefined solutions for end users based on issue typeAllow support teams to document operational experiences and knowledgeEnable fast and simplified ticket registration for all defined users and rolesReplace paper-based workflows with electronic approval processesUse an intelligent routing engine with configurable rules to streamline ticket assignmentIntegrate with email and SMS platforms for notificationsSupport SLA-based monitoring for service response timesCalculate support costs based on services and support teamsSupport centralized service desk and call center models for large organizationsSupport user satisfaction evaluation for delivered servicesSupport distributed support structures for geographically dispersed environmentsIntegrate user authentication with Active Directory and other SSO platformsProvide reporting and operational metrics for ticket quality and performanceAutomatically scan system information including hardware, software, and system configurationsAutomatically scan network devices such as routers, switches, and SNMP-based equipmentIdentify Linux systems through a custom SNMP agentProvide detailed identification of hardware brands, models, and componentsSupport scheduled and automatic network information updatesCentralize IT asset information within the organizational hierarchyDetect hardware and software changes across systemsIdentify newly added or removed assets within the networkDetect simultaneous changes across systemsSupport approval workflows and reporting for unmanaged changesProvide aggregated and segmented dashboards for IT asset statisticsAssign assets to departments, teams, and personnelGenerate detailed reports and analytics for IT assetsManage the lifecycle of IT assets from deployment to retirementAssociate peripheral assets such as monitors and printers with primary assetsProvide detailed inventory registration and management for IT assets and equipmentIntegrate asset allocation and delivery workflows across organizational unitsTrack operational consumption costs including parts and consumables (Cartridge, DVD, etc.)Manage capital asset calculations for IT equipment (Case, Printer IT, etc.)Track maintenance and modification costs for IT assets
Need IT asset management alongside endpoint protection only?
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